1. Information we collect
When you visit our website, place an order, or contact us, we may collect the following types of information:
- Personal information you provide directly: name, email, shipping address, phone number, and payment details (processed securely by our third-party payment processor).
- Order and transaction information related to products you purchase.
- Communications when you contact our support team.
- Automatically collected information such as IP address, browser type, device information, pages visited, and referring URLs (via cookies and analytics tools).
2. How we use your information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your order, shipping, and customer support inquiries
- Send you promotional emails (only if you opt in — you can unsubscribe anytime)
- Improve our website, products, and customer experience
- Detect and prevent fraud, and comply with legal obligations
3. Cookies and tracking
Our website uses cookies and similar technologies to remember your preferences, analyze traffic, and personalize content. You can control cookies through your browser settings or by using our on-site cookie consent banner.
4. Information sharing
We do not sell your personal information. We share data only with:
- Service providers who help us operate (payment processors, shipping partners, email services, analytics).
- Legal authorities when required by law.
- Successors in the event of a merger, acquisition, or sale of the business.
5. Data security
We use industry-standard security measures including SSL encryption, secure payment processing, and restricted access to personal data. No system is 100% secure, but we work hard to protect your information.
6. Your rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Lodge a complaint with a data protection authority
To exercise any of these rights, email privacy@viresmed.com.
7. Children's privacy
Our website is intended for adults 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, please contact us so we can delete it.
8. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. We encourage you to review this page periodically.
9. Contact us
If you have any questions about this Privacy Policy, please contact us at privacy@viresmed.com or via our contact page.